Dogfight airbail issue

[Ravi Simpson]

I purchased a new Saltiga Dogfight last year and used it on holidays in Fiji everyday for 2 months. By the end of the two months i noticed that on the bail where the bailtube meets the bailholder, (on the side opposite to the line roller) the bailtube is coming loose from the holder. I can now pull the bailtube about 1-2 mm out from the holder, then push it back in again. It doesn't pull all the way out. It seems the glue has come loose? I'm a bit concerned that eventually the bailtube is going to loosen itself all the way out.

Has anyone had this issue before and do you think I should take it back to daiwa under the warranty?

Thanks.

[Warwick Joyce]

If its still under warranty I strongly recommend taking it back!!
If Diawa's warranty is anything like shimmano on the top end reels they only cover you for a year!
I guess they know the size of fish you are trying to catch

It could be something simple but hey if you have warranty you might as well use it if there is even the slightest problem.
My 2 cents anyway

[Luke Wyrsta]

If Diawa's warranty is anything like shimmano on the top end reels they only cover you for a year!

Shimano warranty on Australian purchased reels is 10 years.

[Travis Heaps]

If Diawa's warranty is anything like shimmano on the top end reels they only cover you for a year!

Shimano warranty on Australian purchased reels is 10 years.

Australian being the operative word there and I think its the importers that provide the ten years rather than Shimano themselves. -> In Australia, Dunphy Sports Fishing Imports Pty. Ltd and in New Zealand, Douglas Johnson and Co. Limited provide a TEN YEAR WARRANTY on all Shimano fishing reels imported by those two companies into their respective countries, against defects in materials and/or faulty workmanship. They will also offer a one year warranty on fishing rods against defects and faulty materials.

In a lot of other countries including north america (http://fish.shimano.com/publish/content/global_fish/en/us/index/customer_service0/Warrenty_Services.html) the warranty is 1 year.

Any, considering we're talking about Daiwa and airbails - I digress 

[Ravi Simpson]

I bought the Daiwa Dogfight in question in Australia and from memory the warranty was 5 years. I havn't read the fine print.

[Brandon Khoo]

Just take it back. It will be fixed.

[Nathan Cefai]

It will be fixed and they probably will charge you,i have a customer with the same problem as well at the moment!!

[Brandon Khoo]

surely not if it is still under warranty

[Ashley Cotter]

Dogfights have a 5yr warranty, all saltiga reels do.

[Nathan Cefai]

Yeah but Daiwa are very tight with warrentys,i have so many customers that scream at me when there reels come back with a charge when something has gone wrong with the reel...

[Robert Palcak]

Nathan... that's really poor service by Daiwa. I cant believe that they would charge customers... especially on high end reels!

[Brandon Khoo]

Guys, we're getting onto an uncomfortable topic here. The reason for this is the service centres have no right of response to what can be very broad comments and there would have to be reasons why they reject warranty claims. To cast aspersions onto the integrity of companies in terms of their willingness to stand behind warranties is unfair.

I can only say that my many experiences with the service areas of Daiwa and Shimano have been positive.

[Janelle O'Connell]

I would have to agree with Brandon here.  I have found both Shimano and Daiwa are very fair with their warranties.  I have even had some where the customer admits to doing something wrong but despite this the companies have looked after them.

With any issues you have with products you should take it to the store you purchased it from and ask them to assist you.  Client service should never end when you walk out the door.  Always be honest about what has happened and how you treat your gear and let your tackle store handle it for you.

Remember if you have a warranty issue and also ask for the reel to be serviced then you may find you will get charged for the service but they wont' charge for parts. 

Ravi - I would take it back to the store you purchased it from and ask them to arrange for the reel to go to Daiwa.  My suggestion would also be that if you have fished with it every day for 2 months then you should have it serviced while it is there.  If you don't feel you can take it to the store then give me a call at Fish Head on 07 3207 9965 and I will look after it for you.  We are always happy to help forum members in any way we can.

Regards,

Janelle

[Brandon Khoo]

Thank you for your commments, Janelle. As a store that specialises in popping and jigging gear, you effectively front-end for the distributors on the types of gear we use and your recommendations on dealing with the distributors are much .

[Ravi Simpson]

Thanks for the responses. I only had second thoughts about taking it back to store because it would seem to be such a small issue, although one with the potential to ruin my next fishing holiday.

I will take it back to the store and eventually post Daiwa's response for your info and to round off this thread.